Customer Journey is everything from when someone first learns about your brand all the way to the time they’re referring their friends, family, and colleagues to you! Engineering this experience for your customers to be a positive and excellent experience is vital for your long-term success as a business.
In this class you will learn:
A simple 7-part framework to every customer’s journey
Common shortfalls of small businesses and how to avoid them
What marketing avenues affect this journey
How to build authority in your market without an audience
This simple one-hour class can change the way you look at marketing and relieve the overwhelming burden of having to do everything all the time that many entrepreneurs carry.
Speaker(s): Victory Harbin - The Social Brand
Co-Sponsor(s):
For questions, please contact Samantha Fox: sfox@tsbdc.org
Fee: No Cost