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Tools to Improve Your Key Processes

Aug
20
2020
Thu 11:00 AM to 12:00 PM

PLEASE READ!!

You are now pre-registering with TSBDC to reserve your spot for this webinar. After registration, you can click the "continue" button to finish your registration with ZOOM, or you can complete via the link at the bottom of your registration confirmation email. You MUST complete both steps to receive your unique meeting ID by email, which will allow you to attend the webinar.


To improve your repeat business and positive recommendations by 25% to 300%, you need to consistently deliver your products and services to your brand standard. The closer you get to doing this 100% of the time (Operations Excellence), the more the increase in your repeat business and positive recommendations.

To get improved Operations Excellence, key processes that are used to deliver your products and services have to improve. This webinar will provide some simple and very effective tools to improve your key processes. These tools are fairly universal and can be used in many improvement projects.

Presented by:

This event is FREE to attend however, pre-registration is REQUIRED.

Through a unique funding opportunity with the U.S. Small Business Administration, Tennessee Small Business Development Centers and East Tennessee State University, KOSBE now has access to supplemental grant funding through the CARES Act, which specifically enables us to provide education, training and business advising to small businesses that have experienced supply chain disruptions, staffing challenges, a decrease in gross receipts or customers or a closure as a result of COVID19.

This training event is a direct result of our contract with McClaskey Excellence Institute.

Co-Sponsor(s): Kingsport Office of Small Business Development & Entrepreneurship (KOSBE); Kingsport Chamber; East Tennessee State University; McClaskey Excellence Institute

This ZOOM live webinar is a view-only platform where the attendees cannot see each other, and the Host cannot see the attendees. An in-meeting chat is provided for attendees to send messages to the Host and other users within the meeting. Client confidentiality is of paramount importance to us. Except where a Client consents in writing or as directed by SBA per the statute (15 U.S.C. §648(a)(7)), TSBDC is not permitted to disclose any Client Information to a third party (or share such information with other units of the organization not directly involved in the conduct of this project). Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Please contact Caroline Jones - 423.392.8811; cjones@tsbdc.org; 400 Clinchfield Street, Suite 100, Kingsport, Tennessee 37660.


Fee: No Cost

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Phone: 423-392-8825