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Identifying Your Best Opportunities to Deliver Your Products and Services to Your Brand Standard

Wed 11:00 AM to 12:00 PM


You are now pre-registering with TSBDC to reserve your spot for this webinar. After registration, you can click the "continue" button to finish your registration with ZOOM, or you can complete via the link at the bottom of your registration confirmation email. You MUST complete both steps to receive your unique meeting ID by email, which will allow you to attend the webinar.

Want to improve your repeat business and positive recommendations by 25 to 300 percent?

Then, improve your operations excellence. Operations Excellence is delivering your products and services to your brand standard every time. This webinar will start a process to help you improve your Operations Excellence.

Customers have been coming back for your products and services for years. The most important thing to bring them back more often is for you to deliver your products and services to your brand standard every time. When your customers do not have to play a game of chance, and can 100% count that you will deliver your products and services to your brand standard every time, it often leads to 25% to 300% more repeat business. And you get that repeat business in the most risk free and fundamentally solid manner, by delivering your brand standard product and service every time.

This webinar will guide you through a proven process to identify 1 or 2 key Operations Excellence opportunities that, when improved, will help you more consistently deliver your products and services to your brand standard.

This webinar will also help you narrow the opportunity you select to a specific, measurable improvement objective that can be accomplished in one to three months in most cases!

You can watch this video clip for a sneak peek of what to expect during the training.

Presented by:

This event is FREE to attend however, pre-registration is REQUIRED.

Through a unique funding opportunity with the U.S. Small Business Administration, Tennessee Small Business Development Centers and East Tennessee State University, KOSBE now has access to supplemental grant funding through the CARES Act, which specifically enables us to provide education, training and business advising to small businesses that have experienced supply chain disruptions, staffing challenges, a decrease in gross receipts or customers or a closure as a result of COVID19.

This training event is a direct result of our contract with McClaskey Excellence Institute.

Co-Sponsor(s): Kingsport Office of Small Business Development & Entrepreneurship (KOSBE); Kingsport Chamber; East Tennessee State University; McClaskey Excellence Institute

This ZOOM live webinar is a view-only platform where the attendees cannot see each other, and the Host cannot see the attendees. An in-meeting chat is provided for attendees to send messages to the Host and other users within the meeting. Client confidentiality is of paramount importance to us. Except where a Client consents in writing or as directed by SBA per the statute (15 U.S.C. §648(a)(7)), TSBDC is not permitted to disclose any Client Information to a third party (or share such information with other units of the organization not directly involved in the conduct of this project). Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Please contact Caroline Jones - 423.392.8811;; 400 Clinchfield Street, Suite 100, Kingsport, Tennessee 37660.

Fee: No Cost

Phone: 423-392-8825