Reduce defensiveness and keep key people. Over 80% of resignations, firings, and misunderstandings are due to ineffective interpersonal communication skills. The average person believes they listen at approximately 70%. When tested, the average person only listens at 30%. Failure to listen causes conflicts and mistakes. This class teaches you how the fundamentals of asking better questions to receive and clarify information. Learn how to avoid the 4 most common mistakes of asking questions. Discover alternatives to five words and phrases that can increase defensiveness. Steer conversations toward desired results by learning the outcomes of five types of replies. Develop rapport by improving your listening skills. Price includes: certificate of completion, worksheets, and other learning materials.
Speaker(s): Vincent Phipps, M.A., owner of Communication VIP.
A link with payment options will be emailed to the email address provided during registration no sooner than 1 week prior to the seminar. Registration and fee are required at least 1-2 business days in advance.
Fee: $ 90.00
* We are unable to offer refunds. *