Most small business owners recognize that customer service is important, but doesn't quite understand what that means, and therefore responds and addresses it inadequately. This seminar will provide you with a more clear understanding of how to effectively deliver outstanding customer service. Led by Leroy Cunningham, Director of TSBDC at MTSU, the seminar will deal primarily with building a declaration of service, gathering customer feedback, and other tips and tricks for great customer service.
Speaker(s): Leroy Cunningham
Fee: No Cost